Successful businesses rely on customer-centric processes with the appropriate enabling technology. Be able to streamline customer interactions and facilitate sales are probably what you are looking for today. ZONETEL can answer your needs by ZONECRM, a feature-rich and flexible Customer Relationship Management System. To add more, we offer one-stop service to address infrastructure requirements such as leased bandwidth, access numbers and agent equipment.

Overview

Feature-rich & customizable

- Customer Database integration
- Modular architecture and flexible implementation

Automatic Call Distribution

- A variety of distribution strategy,
e.g., Round-robin, Skill-based routing
- Customized announcements on queue position and waiting time
- Integrated IVRS with voicemail and fax-on-demand

Agent Management

- Agent groups and access controls
- Agent login/logout mechanism
- Support remote agents

Call Management

- Click-to-dial
- Call forward
- Automatic retrieval of customer profile and history
- Voice Recordings

Real Time call monitor by administrator

Telemarketing Dialer

- Predictive dialing to maximize agent utilization
- Call logs and recordings

Virtual call center

- Trunk and agent partitioning

Comprehensive statistics and reports

- Customer Waiting time, Call duration, etc.
by agent by period

Web Based

- Easy deployment and upgrade

And also

- HK and China access numbers
- HK-China connectivity
- Integrated support of IP-PBX and IP-Phones